Growing a business is exciting, but it comes with its own challenges. When we expanded from a small, high-performing team to a larger one, we failed to adapt quickly enough. Processes that worked for a team of five didn’t cut it for a team of 35.
We relied on unspoken rules and assumed new staff would have the same level of experience and knowledge as our founding team. This led to mishaps like improper handling of heavy stock, scratched floors, and even workplace injuries. Ouch.
From this, we learned that scaling requires clear systems, training, and safety protocols. We’ve since implemented structured rules, a dedicated training program, and even added an educator role to ensure consistency across the board. Scalability starts with strong foundations and adapting processes to meet the needs of a larger team.
